AMCS Routing Support includes a highly experienced team of software support professionals who provide immediate support via email, telephone across our full suite of software and cloud solutions/services.
The AMCS Routing Support Help Desk function handles regular daily enquiries from AMCS Routing’s customers and provides regular first-line application support.
The time of inquiry will be registered if the inquiry is requested by use of AMCS Routing Support’s e-mail address, the customer’s issue will be recorded, and the inquiry will be prioritized.
The customer will receive information regarding the expected time of handling and solving the issue and support will be provided as soon as possible and according to the agreed service levels.
If the issue cannot be solved directly by the general support staff, it is forwarded to a consultant or to the persons who are responsible for the specific customer.