AMCS Routing Support

AMCS Routing Support includes a highly experienced team of software support professionals who provide immediate support via email, telephone across our full suite of software and cloud solutions/services.

The AMCS Routing Support Help Desk function handles regular daily enquiries from AMCS Routing’s customers and provides regular first-line application support.

The time of inquiry will be registered if the inquiry is requested by use of AMCS Routing Support’s e-mail address, the customer’s issue will be recorded, and the inquiry will be prioritized.

The customer will receive information regarding the expected time of handling and solving the issue and support will be provided as soon as possible and according to the agreed service levels.

If the issue cannot be solved directly by the general support staff, it is forwarded to a consultant or to the persons who are responsible for the specific customer.

Support Requests

The support procedure and support terms described are only applicable to the central AMCS Routing Support help desk placed in Denmark.

Customers can also contact the regional support function but will occasionally be redirected to the central AMCS Routing Support Help Desk.

To create a support service request, please contact:

AMCS Routing Division Support Help Desk
The central support help desk for all customers can be reached on
Phone: +45 2888 8770
E-mail: fleetsupport@amcsgroup.com or routesupport@amcsgroup.com

AMCS Benelux
The local support help desk for customers in Benelux can be reached on
Phone: +31 10 820 88 64
E-mail: supportNL@amcsgroup.com

Standard support

Opening hours:
AMCS Routing Support Help Desk in Denmark’s regular opening hours are every weekday between 08:30 CET (GMT+1) and 17:00 CET, however Friday until 16:00 CET.

The local offices can be contacted every weekday between 09:00 and 17:00 local time, however Friday until 16:00.

A separate agreement can be made for extended opening hours.

Response time
Guidance on the use of the system is provided as quickly as possible, while errors in the system are handled according to the agreed response times. However, AMCS Routing Support will always try to handle critical errors faster than the guaranteed response times.

Response times specified as working hours will only be counted within normal opening hours as defined above.